S3S3 — Senior Support Specialist
Advanced
Manufacturing Support Technician or Senior Maintenance Technician (advanced technician). Handles complex troubleshooting on sophisticated machinery.
What this level means
Handles complex / escalated cases; may guide junior support staff.
- Scope
- Escalated / complex cases
- Autonomy
- Limited supervision
- Complexity
- Complex or non-standard cases
- Impact
- Resolution quality on the team's hardest cases
- Decision rights
- Owns escalation resolution within policy
- Leadership
- Guides junior support informally
- Typical experience
- 3–5 yrs
What you'd do
- Handles complex troubleshooting on sophisticated machinery.
- Leads projects such as changeovers or major PMs on production lines.
- Lead major maintenance projects.
- Troubleshoot complex machinery issues.
- Mentor junior technicians.
Skills, knowledge & tools
- Advanced troubleshooting
- Project leadership
- Technical mentoring
- Analytical thinking
- Organizational skills
- Complex machinery systems
- Project management
- Technical mentoring
- Advanced repair techniques
- Operational efficiency
- Leadership in mentoring
- Decision-making on medium-impact issues
- Planning and organizing work
What good looks like
- About 5–8 years of experience
- Specialization in certain machinery or processes
Common titles
Senior Manufacturing Equipment Maintenance SpecialistSenior Manufacturing Equipment MaintenanceSenior Mechanical SpecialistSenior MechanicalSenior Electrical SpecialistSenior Electrical
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)