S2S2 — Support Specialist
Experienced
Independently handles equipment for routine material movement.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Independently handles equipment for routine material movement.
- Conducts thorough inspections of incoming goods.
- Manages partial inventory tasks with minimal oversight.
- Trains and assists new S1 staff.
- Suggests minor process improvements.
- Handle equipment for material movement.
- Inspect incoming goods thoroughly.
- Train new staff on basic tasks.
Skills, knowledge & tools
- Equipment handling
- Inventory inspection
- Training new staff
- Process improvement
- Effective communication
- Material movement techniques
- Inventory inspection procedures
- Training methodologies
- Process improvement strategies
- Adaptation to new processes
- Communication
- Problem-solving
- Initiative
- Adaptability
What good looks like
- 1–3 years of hands-on warehouse or logistics experience
- Proficient operation of multiple material handling vehicles
Common titles
Material Handling Specialist SpecialistExperienced
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)