S2S2 — Support Specialist
Nursing Advanced Beginner
Has some experience and begins to recognize recurring meaningful situational components.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Assist in patient care
- Recognize and report changes in patient conditions
- Administer medications under supervision
- Support patient mobility
- Participate in patient education
- Collaborate with healthcare team
- Maintain accurate patient records
- Assist in emergency procedures
- Administer routine medications
- Assist in patient transfers
- Document care activities
Skills, knowledge & tools
- Patient assessment
- Medication administration
- Basic wound care
- Patient education
- Interpersonal skills
- Pharmacology basics
- Patient care techniques
- Healthcare communication
- Basic pathophysiology
- Patient rights
- Recognize patterns
- Basic decision-making
- Patient interaction
- Time management
- Adaptability
What good looks like
- Nursing degree
- Basic life support certification
- 1-2 years of nursing experience
Common titles
Nursing SpecialistNursing Advanced BeginnerEarly Career
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 29-0000 — Healthcare Practitioners & Technical Occupations (inferred)