P3P3 — Mid-Level Professional
Proficient Manager
Manages small to mid-size IT service agreements. Prepares RFPs, assists with contract negotiations under guidance.
What this level means
Fully competent professional; works independently on standard projects
- Scope
- Features or a sub-system end-to-end
- Autonomy
- Works independently on standard work; reviewed on the non-standard
- Complexity
- Diverse problems; adapts existing approaches
- Impact
- Project / team outcomes
- Decision rights
- Owns implementation decisions for own scope
- Leadership
- Mentors juniors informally
- Typical experience
- 3–5 yrs
What you'd do
- Monitors vendor performance
- Coordinates routine vendor operations
- Prepares RFPs
- Assists with contract negotiations
- Ensures compliance with service agreements
- Facilitates communication between vendors and internal teams
- Tracks and reports on vendor performance metrics
- Supports budget management for vendor services
- Identifies areas for process improvement
- Assists in vendor selection processes
- Monitor vendor performance
- Coordinate vendor operations
- Prepare RFPs
- Assist in contract negotiations
- Track performance metrics
Skills, knowledge & tools
- RFP preparation
- Contract negotiation
- Vendor performance monitoring
- Communication
- Problem-solving
- Attention to detail
- Budget management
- Process improvement
- IT service management
- Vendor relationship management
- Contract law basics
- Performance metrics
- Budgeting
- IT project management
- Service level agreements
- Process optimization
- Negotiation
- Communication
- Attention to detail
- Problem-solving
- Vendor management
- Contract management
- Analytical skills
- Collaboration
What good looks like
- 3–5 years managing IT projects or vendor relationships
- PMP or PgMP preferred
- Bachelor's degree in IT or related field
- Strong communication skills
- Experience in contract management
Common titles
Proficient Manager
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)