P5P5 — Expert Professional
People Operations Manager (HR Operations) P5-P6
Senior People Ops set and meet formal SLAs for HR services.
What this level means
Expert in field; key problem solver and project leader, authority in multiple areas
- Scope
- Multiple systems or a technical domain
- Autonomy
- Sets direction within the domain
- Complexity
- Novel, high-ambiguity problems; establishes the approach
- Impact
- Org / multi-team outcomes
- Decision rights
- Authority over a technical domain
- Leadership
- Leads cross-team technical initiatives
- Typical experience
- 8–12 yrs
What you'd do
- Maintain SLA compliance for HR services.
- Optimize HR operations cost.
- Lead HR process optimization projects.
- Mentor junior HR staff.
- Collaborate with HR leadership on strategy.
- Ensure high-quality HR service delivery.
- Analyze HR metrics for strategic insights.
- Develop HR policies and procedures.
- Ensure SLA compliance.
- Optimize HR costs.
- Lead HR projects.
- Mentor HR staff.
- Develop HR policies.
Skills, knowledge & tools
- SLA management
- Cost optimization
- Leadership
- Strategic planning
- Mentorship
- Data analysis
- Policy development
- Communication
- SLA management
- Cost management
- Leadership principles
- Strategic HR management
- HR metrics analysis
- Policy development
- Communication strategies
- HR systems
- SLA compliance
- Cost efficiency
- Leadership
- Strategic Thinking
- Mentorship
- Analytical skills
- Policy development
- Communication
What good looks like
- SLA compliance
- Cost efficiency
- Bachelor's degree in HR or related field
- 5-7 years of HR experience
- Advanced HR certification
Common titles
People Operations Manager (HR Operations) P5-P6Senior People Ops / HRIS Analyst / Principal Ops
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)