Mastery

What this level means

Seasoned professional; handles complex tasks, may lead small teams or projects

Scope

A system or set of related features

Autonomy

Self-directed; reviewed at critical decision points

Complexity

Complex, ambiguous problems; devises new approaches

Impact

Multi-team / function outcomes

Decision rights

Owns technical decisions for a system; influences adjacent design

Leadership

Technical lead for focused efforts; mentors several

Typical experience

5–8 yrs

What you'd do

• Develop training materials
• Participate in product design discussions
• Lead support for major releases
• Optimize support processes
• Collaborate with cross-functional teams
• Drive continuous improvement
• Ensure team readiness for new releases
• Manage support resources effectively
• Lead support for major releases
• Develop training materials
• Participate in design discussions

Skills, knowledge & tools

• Training development
• Process optimization
• Leadership
• Cross-functional collaboration
• Strategic planning
• Project management
• Innovation
• Advanced technical skills
• Training development
• Process optimization techniques
• Cross-functional collaboration
• Leadership strategies
• Product design principles
• Support process management
• Continuous improvement
• Resource management
• Coaching ability
• Process optimization
• Cross-team collaboration
• Leadership
• Strategic Thinking
• Customer Focus
• Innovation
• Project management

What good looks like

• ~5–8 years including leadership of support projects or teams
• Leadership experience
• Strong strategic planning skills

Common titles

What it pays

Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.

O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)

Related families