S2S2 — Support Specialist
Intermediate Support
Executes semi-routine tasks with some autonomy, such as preparing reagent solutions and assisting with standard instrument calibrations.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Preparing reagent solutions
- Assisting with standard instrument calibrations
- Supporting simple assays under guidance
- Prepare and label reagent solutions
- Assist in calibrating laboratory instruments
- Conduct simple assays under supervision
Skills, knowledge & tools
- Solution preparation
- Instrument calibration
- Assay support
- Technical troubleshooting
- Data entry
- Time management
- Analytical skills
- Collaboration
- Reagent preparation
- Instrument calibration techniques
- Assay procedures
- Laboratory safety standards
- Quality control processes
- Basic statistical analysis
- Regulatory compliance
- Documentation practices
- Accountability
- Effective communication
- Basic problem-solving
What good looks like
- 1–2 years of hands-on lab or QA/QC experience
- Training in GMP, GLP, ISO 17025
- Proficiency in laboratory techniques
Common titles
Quality Control – Laboratory Support SpecialistIntermediate Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.