P2P2 — Developing Professional
Developing
Manage routine support tasks independently with growing autonomy.
What this level means
Early-career professional; developing skills, handles routine tasks with some independence
- Scope
- Defined deliverables / small features
- Autonomy
- General supervision; reviewed at milestones
- Complexity
- Some non-routine problems; applies established patterns
- Impact
- Own and immediate-team deliverables
- Decision rights
- Routine technical choices within guidance
- Leadership
- May guide interns
- Typical experience
- 1–3 yrs
What you'd do
- Troubleshooting software/hardware issues
- Conducting standard maintenance
- Manage routine support tasks
- Provide customer support
- Document service activities
- Coordinate with team for issue resolution
- Monitor service requests
- Ensure timely task completion
- Troubleshoot and resolve issues
- Conduct routine maintenance
- Document service activities
Skills, knowledge & tools
- Technical troubleshooting
- Customer support
- Service documentation
- Task management
- Team collaboration
- Problem-solving
- Communication
- Time management
- Technical troubleshooting
- Service processes
- Customer service principles
- Communication strategies
- Service documentation
- Team collaboration
- Task management
- Time management
- Customer orientation
- Problem-solving
- Teamwork
- Technical proficiency
- Communication Skills
- Time management
- Adaptability
- Service process understanding
What good looks like
- 1–3 years experience
- Proficiency in technical troubleshooting
- Associate degree in a related field preferred
Common titles
Service Delivery IIService Delivery 2
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)