P6P6 — Principal Professional
Principal
Serve as thought leader for service operations; define company-wide service standards.
What this level means
Top individual contributor; recognized authority with strategic impact, equivalent to a low executive level
- Scope
- Organization-wide architecture and the hardest problems
- Autonomy
- Defines direction; minimal oversight
- Complexity
- Strategic, open-ended problems shaping the technical future
- Impact
- Organization-wide
- Decision rights
- Sets technical strategy for a major area
- Leadership
- Recognized authority; multiplies many teams
- Typical experience
- 12–18 yrs
What you'd do
- Lead cross-functional teams on innovation
- Define company-wide service standards
- Serve as thought leader
- Drive service operations strategy
- Ensure industry leadership
- Guide organizational service vision
- Foster innovation culture
- Develop thought leadership content
- Lead innovation teams
- Define service standards
- Serve as thought leader
Skills, knowledge & tools
- Executive leadership
- Industry thought leadership
- Innovation
- Strategic vision
- Organizational influence
- Service operations strategy
- Innovation culture
- Thought leadership
- Executive leadership
- Industry thought leadership
- Innovation strategies
- Strategic vision
- Organizational influence
- Service operations strategy
- Innovation culture
- Thought leadership
- Executive Leadership
- Industry thought leadership
- Driving Innovation
- Strategic Vision
- Organizational influence
- Service operations strategy
- Innovation culture
- Thought Leadership
What good looks like
- 12+ years experience
- Mastery of service delivery strategy
- Master's degree in a related field required
Common titles
Service Delivery VIService Delivery 6Principal Service Delivery
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)