JobFrame · CUSTOM1.CUSTOMER920B.P2
Customer Success · Customer Success Management
P2 · P2 — Developing Professional · Individual contributor
Median pay · United States
$79,759
$62,658 – $101,528 · USD · annual
Level position
P2 · 2 of 6 in track
Median pay
$79,759
$62,658–$101,528
Level
P2
P2 · 2 of 6 in track
Super-function
sales
Demand-heat
moderate
6.7% growth
Summary
Customer Success Management (CSM) — owning the post-sale customer relationship to drive adoption, retention, and expansion across the customer lifecycle. Distinct from Customer Success Operations (Gainsight/CS-platform tooling, process, and data administration) and from Sales Account Management (net-new selling); CSM focuses on guiding customers to realize value, conducting business reviews, monitoring health, managing renewals, and forwarding (not closing) upsell/cross-sell opportunities. This is the Professional (individual-contributor) ladder; people-management steps (Team Lead, Head of/Director, VP, CCO) are noted where the IC track touches them but belong to the management ladder. The IC envelope tops out at the strategic/principal-CSM rung (P6).
This level — P2 P2 — Developing Professional
Early-career professional; developing skills, handles routine tasks with some independence