JobFrame · CUSTOM1.CUSTOMERBDCB.M4
Customer Success
M4 · M4 — Director · Individual contributor
Median pay · United States
$184,844
$145,211 – $235,294 · USD · annual
Level position
M4 · 4 of 6 in track
Median pay
$184,844
$145,211–$235,294
Level
M4
M4 · 4 of 6 in track
Super-function
sales
Demand-heat
moderate
4.7% growth
Summary
Management track for Customer Success leaders who direct CSM teams executing onboarding, adoption, value-realization, and renewal across customer portfolios, owning retention/expansion outcomes (NRR, GRR, churn, NPS/CSAT). Distinct from individual-contributor CSMs (including Principal/Staff CSMs) who personally own named accounts and author the playbooks/frameworks, and from Sales/Account Management which owns net-new acquisition and quota-bearing pipeline.
This level — M4 M4 — Director
Leads a function or department; owns strategy, budget, and outcomes for the area.