JobFrame · CUSTOM1.CUSTOMERBDCB.M6
Customer Success
M6 · M6 — Vice President · Individual contributor
Median pay · United States
$266,350
$209,241 – $339,046 · USD · annual
Level position
M6 · 6 of 6 in track
Median pay
$266,350
$209,241–$339,046
Level
M6
M6 · 6 of 6 in track
Super-function
sales
Demand-heat
moderate
4.7% growth
Summary
Management track for Customer Success leaders who direct CSM teams executing onboarding, adoption, value-realization, and renewal across customer portfolios, owning retention/expansion outcomes (NRR, GRR, churn, NPS/CSAT). Distinct from individual-contributor CSMs (including Principal/Staff CSMs) who personally own named accounts and author the playbooks/frameworks, and from Sales/Account Management which owns net-new acquisition and quota-bearing pipeline.
This level — M6 M6 — Vice President
Owns a major function or division; accountable for organization-wide outcomes.