JobFrame · CUSTOM1.CUSTOMERBDCB.M5
Customer Success
M5 · M5 — Senior Director · Individual contributor
Median pay · United States
$207,641
$163,120 – $264,314 · USD · annual
Level position
M5 · 5 of 6 in track
Median pay
$207,641
$163,120–$264,314
Level
M5
M5 · 5 of 6 in track
Super-function
sales
Demand-heat
moderate
4.7% growth
Summary
Management track for Customer Success leaders who direct CSM teams executing onboarding, adoption, value-realization, and renewal across customer portfolios, owning retention/expansion outcomes (NRR, GRR, churn, NPS/CSAT). Distinct from individual-contributor CSMs (including Principal/Staff CSMs) who personally own named accounts and author the playbooks/frameworks, and from Sales/Account Management which owns net-new acquisition and quota-bearing pipeline.
This level — M5 M5 — Senior Director
Leads multiple functions or a large department; drives multi-year strategy.