S1S1 — Support Associate
Sales and Business Development Sales Development Representative (SDR)
SDRs handle top-of-funnel sales activities, acting as a bridge between marketing and sales.
What this level means
Entry support: executes routine, well-defined tasks under close supervision.
- Scope
- A single task type or queue
- Autonomy
- Close supervision; follows defined procedures
- Complexity
- Routine, well-defined requests
- Impact
- Individual transactions
- Decision rights
- Acts within scripts; escalates exceptions
- Leadership
- None
- Typical experience
- 0–1 yrs
What you'd do
- High-volume outreach
- Prospecting & research
- Lead qualification
- Lead nurturing
- Scheduling sales meetings
- Maintain CRM data accuracy
- Collaborate with marketing for lead generation
- Identify potential sales opportunities
- Conduct high-volume outreach
- Qualify leads for sales opportunities
- Schedule meetings with potential clients
Skills, knowledge & tools
- Lead generation
- CRM software usage
- Communication
- Research skills
- Organizational skills
- Basic sales techniques
- Data entry
- Customer engagement
- Sales processes
- CRM systems
- Market research
- Lead qualification strategies
- Basic sales methodologies
- Industry knowledge
- Customer needs analysis
- Sales cycle stages
- Strong communication skills
- Persistence
- Ability to learn sales tools
- CRM Proficiency
- Time management
- Adaptability
- Team collaboration
- Problem-solving
What good looks like
- Bachelor’s degree (often preferred but not always required)
- Proficiency in CRM platforms
- Familiarity with the company’s industry
Common titles
Sales and Business Development AssociateJunior Sales and Business DevelopmentSales and Business Developer AssociateJunior Sales and Business DeveloperSales and Business Development Sales Development Representative (SDR)Entry-Level Sales
Where it sits & what it pays
O*NET / SOC: 41-0000 — Sales & Related Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.