S1S1 — Support Associate
Sales Entry-Level
Roles like Sales Development Representative (SDR) focused on prospecting and lead qualification.
What this level means
Entry support: executes routine, well-defined tasks under close supervision.
- Scope
- A single task type or queue
- Autonomy
- Close supervision; follows defined procedures
- Complexity
- Routine, well-defined requests
- Impact
- Individual transactions
- Decision rights
- Acts within scripts; escalates exceptions
- Leadership
- None
- Typical experience
- 0–1 yrs
What you'd do
- Building lead lists
- Initial outreach and follow-ups
- Qualifying inbound inquiries
- Generate and qualify leads
- Conduct initial outreach
- Maintain accurate lead records
Skills, knowledge & tools
- CRM software proficiency
- Lead generation
- Communication skills
- Follow-up techniques
- Basic sales strategies
- Time management
- Data entry
- Problem-solving
- Sales process
- Lead qualification
- Customer relationship management
- Market trends
- Basic CRM systems
- Communication strategies
- Sales cycle stages
- Prospecting techniques
- Communication
- Persuasion
- Resilience
What good looks like
- Strong communication skills
- Experience with CRM software
- High school diploma
- Basic sales training
- Customer service experience
Common titles
Sales AssociateJunior SalesSales Entry-LevelEntry Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 41-0000 — Sales & Related Occupations (inferred)